Policies & FAQs

Most of our physicians are accepting new patients for ongoing family practice care. To establish care with a family doctor at Sunshine Medical:

• Book an initial consultation appointment (not a walk-in visit) to discuss your medical history with the doctor. No other medical concerns will be addressed at this visit.
• Bring your Manitoba Health Card and any medical records
• Discuss your medical history and ongoing care needs
• You'll be assigned a primary physician for continuity of care

Please call or email to inquire about family doctor availability at your preferred location.

Weekends are walk in only.

Walk-In Patients: Welcome anytime during clinic hours. No appointment necessary. We serve patients on a first-come, first-served basis. Please keep in mind patients with booked appointments will be seen first. Due to high traffic volumes we may stop taking prior to closing time if we have reached capacity.

Appointments: Can be booked by phone, email, or online. Same-day appointments often available. We will do our best to get you in as close to your appointment time as we can, but do to unforeseen circumstances or emergencies that may not always be possible.

Please arrive 10-15 minutes early for appointments to complete any necessary paperwork.

We strive to keep wait times minimal. Walk-in wait times typically range from 15-45 minutes depending on patient volume.

Please keep in mind wait times are an estimation and we never know exactly how long the wait may be, we will do our best to get patients in to see the doctor in a timely manner. Please be understanding and respectful of clinic staff.

Lab results are typically available within 7-10 business days, depending on the test type. See our FAQ below for more details.

How to Get Results:

• Call your clinic location and book a follow-up appointment to discuss results with your physician. We do not give out test results over the phone. We would recommend if your symptoms remain or worsen to follow up with our office
• Results will only be released to the patient or their authorized representative

If results require urgent attention, we will contact you directly.

Our physicians can provide referrals to specialists when medically necessary. The referral process:

• Discuss your medical concern with your physician
• If a specialist is needed, your doctor will prepare a referral
• Referral is sent directly to the specialist's office
• You'll be contacted by the specialist's office to schedule an appointment

Please book an appointment with your doctor for prescription renewals. Some prescriptions may be able to be filled through a prescription fax from your pharmacy. This is dependent upon the type of prescription and the doctor's discretion. 

For an antibiotic prescription the patient must come in and be reassessed before the doctor will fill any antibiotic prescriptions.

For Established Patients: Prescription renewals can often be handled by phone. Call your clinic location with:

• Your full name and date of birth
• The name and dosage of medication
• Your preferred pharmacy

Allow 24-48 hours for renewal processing.

Please inform the front end staff of any forms you have prior to seeing the doctor. Most forms are not covered Manitoba Health and it is the patients responsibility to pay for any forms. Please see the services tab for pricing.

We strictly adhere to Manitoba's Personal Health Information Act (PHIA) to protect your privacy:

• Your medical information is confidential and secure
• Information is only shared with your consent or as required by law
• You have the right to access your medical records
• You can request corrections to your health information

To request access to your medical records, please contact the clinic location where you received care.

If you have any concerns about your privacy or questions please contact Rebecca Hunt the privacy officer and clinic manager.

Cell phones and electronic devices: We strictly adhere to Manitoba's Personal Health Cell phones and electronic devices. We ask that all cell phones and electronic devices be set to silent or vibrate while inside the clinic.

To maintain a respectful and private environment for patients and staff, please step outside the clinic to take or make phone calls. 

For the privacy and protection of all patients and staff, photography and video recording are not permitted within the clinic.

Conduct in the office: This clinic has a zero tolerance policy to inappropriate behavior. If you don’t act respectfully you will be asked to leave.